Quick Overview
The Customer Support Test evaluates candidates’ ability to resolve customer queries, manage complaints, and ensure customer satisfaction. It ensures that candidates are skilled in providing prompt, accurate support while maintaining a positive customer experience.
Test Snapshot
Questions: 20
Level: Entry to Mid-level
What We Assess
How We Stand Apart
AI-Driven Insights
Gain in-depth insights into each candidate’s strengths and areas for improvement.
Customizable Assessments
Tailor the test to focus on the skills most relevant to your organization.
Real-Time Reporting
Get detailed test results immediately to expedite your hiring decisions.
Who Should Take the Customer Support Test?
- Customer Support Representative
- Helpdesk Support Specialist
- Technical Support Associate
- Service Desk Technician
- Call Center Agent
- Customer Service Associate
- Support Technician
- Client Support Representative
- Support Specialist
- Service Representative
Sample Customer Support Skills Question
Which of the following is most important when handling an irate customer?
a) Apologizing immediately without listening to the issue
b) Staying calm, listening to the customer, and offering a solution
c) Deflecting responsibility to another department
(Correct answer: b)
Frequently Asked Questions (FAQs)
Which skills are most essential for Customer Support?
Effective communication, active listening, problem-solving, and empathy.
Can I customize the test?
Yes! Tailor the test to focus on specific customer service scenarios or product knowledge.
How do I review the test results?
Instant, comprehensive reports to evaluate candidates’ customer support and communication skills.
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