Front Desk Associates Skills Assessment Test
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Quick Overview
What is the Front Desk Associates Skills Assessment Test?
What We Assess
Visitor and Call Handling
Scheduling and Coordination
Professional Communication Skills
How We Stand Apart
AI-Driven Insights
Customizable Assessments
Real-Time Reporting
Who Should Take the Front Desk Associates Skills Assessment
Entry Level Front Desk Associates Questions
a) Allow the visitor to enter freely
b) Ask the visitor to wait indefinitely
c) Verify the visitor’s purpose and check availability
(Correct answer: c)
Middle Level Front Desk Associates Questions
You receive multiple phone calls while assisting a visitor at the desk. What is the best approach?
a) Ignore phone calls until the visitor leaves
b) Politely acknowledge the visitor and manage calls one at a time
c) Ask the visitor to answer the phone
(Correct answer: b)
Senior Level Front Desk Associates Questions
A visitor becomes upset due to a long wait time. How should you respond?
a) Match their tone to show authority
b) Apologize, explain the delay briefly, and offer assistance
c) Ask them to leave immediately
(Correct answer: b)
Frequently Asked Questions (FAQs)
Does this test assess real front desk situations?
Are communication and professionalism evaluated?
Is protocol and security awareness included?
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