Quick Overview
The Service Desk Analyst Test evaluates candidates’ ability to manage IT service requests, support users, and document resolutions. It ensures applicants can maintain SLAs and deliver consistent service across channels. This test is ideal for IT support teams in enterprise environments.
Test Snapshot
Questions: 20
Level: Entry to Senior-Level Professionals
What is the Service Desk Analyst Test?
The Service Desk Analyst Skills Assessment Test measures a candidate’s ability to resolve IT issues, manage tickets, and maintain service continuity. It focuses on communication, issue categorization, technical analysis, and documentation. This test helps identify professionals capable of supporting technical operations while ensuring user satisfaction.
What We Assess
How We Stand Apart
AI-Driven Insights
Gain in-depth insights into each candidate’s strengths and areas for improvement.
Customizable Assessments
Tailor the test to focus on the skills most relevant to your organization.
Real-Time Reporting
Get detailed test results immediately to expedite your hiring decisions.
Who Should Take the Service Desk Analyst Test?
- IT Service Desk Analyst
- Technical Support Executive
- Desktop Support Analyst
- Incident Response Associate
- Service Operations Coordinator
- Level 1 and 2 Support Technician
- End-User Support Analyst
- IT Systems Helpdesk Staff
- Infrastructure Support Associate
- Technical Request Handler
Entry-level Service Desk Analyst
What is the best way to categorize a password reset request?
a) Hardware
b) Access issue
c) Networking
(Correct answer: b)
Mid-level Service Desk Analyst
What is the best practice for follow-up after resolving an issue?
a) Close the ticket without communication
b) Confirm with the user and document the resolution
c) Wait for a new ticket if the issue returns
(Correct answer: b)
Senior-level Service Desk Analyst
A major issue affects multiple departments. What should you do?
a) Notify only your manager
b) Log a major incident, inform stakeholders, and initiate communication
c) Ignore until escalated
(Correct answer: b)
Frequently Asked Questions (FAQs)
Which skills are essential for this role?
Issue tracking, user support, and documentation are key, along with communication and urgency assessment.
Can the test be customized?
Yes, it can include your ticketing tools and SLA metrics.
How are results accessed?
Skillrobo provides a full report with benchmarks and performance trends.
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