Customer Support
Customer Support Skills and Service Assessments
Customer service executives play a key role in attending to customer queries and complaints. Instant response and resolution of customer complaints goes a long way in establishing strong customer relationships. Reasoning, patience, courtesy, and cognitive ability are some of the important skills that a customer service personnel need to have. The customer support specialist online test from Skillrobo provides customizable skill and competency evaluations for various roles in customer support.
Customer Support
Roles Covered in Skill Assessments
Customer support personnel handle queries and complaints through calls, emails, and logged requests. Their key role is resolving issues and providing timely responses. The SkillRobo customer service assessment test evaluates representatives’ skills and competencies, delivering instant reports that help organizations make accurate, data-driven hiring decisions.
Customer Support
About the Customer Service Online Test
The SkillRobo customer service online test, created by subject matter experts, evaluates both technical and soft skills essential for representatives. It covers verbal reasoning, courtesy, and customer service abilities. Through this call center assessment, candidates are thoroughly assessed to ensure they possess the right competencies for the role.
The customer service online test from Skillrobo evaluates candidates in the following areas:
SkillRobo delivers meaningful differences with actionable reports, efficient evaluations, and a user-friendly experience.
Communication skills
Verbal and written communication abilities are thoroughly assessed to ensure clarity, accuracy, and customer understanding.
Customer service
Essential customer service skills are measured to evaluate efficiency, problem-solving, and effective service delivery.
Courtesy
Polite and respectful behavior is assessed while addressing customer queries, complaints, and service-related grievances.
Tests that truly reflect real job skills
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