The customer services test from SkillRobo is designed specifically for evaluating the key skills required for customer service representatives. The questions in the customer service executive test can be customized according to the requirements of the organization. The pre-employment skill assessments focus on important technical skills and soft skills required for each role. The hiring team can use the customer service assessment tool for evaluating the customer service skills, verbal reasoning, and courtesy skills of prospective hires.
Once the customer service and support skill assessment test is completed by the candidate, the performance reports and analytics are shared with the hiring team. Based on these reports, the hiring manager can make informed hiring decisions. The customer service executive aptitude test is conducted in a secure browser environment to prevent fraud or cheating during the test.