The customer service and support department plays a crucial role in business growth and sustainability. Handling customer queries and resolving complaints requires good product/service knowledge and soft skills like empathy, resourcefulness, and problem-solving abilities. SkillRobo is a comprehensive pre-employment skill assessment test that covers a wide range of skills based on roles across various industries.
The fully customizable skill library in SkillRobo allows the HR team to create tailor-made skill assessments. The online Customer Service and Support Skills Assessment tests come with fraud and cheating prevention features.