Resolving customer queries/complaints:
customer service executives handle customer queries and complaints. They need to be good listeners who pay attention to minute details provided by the customer.
some organizations outsource their onboarding process to customer support groups. These groups provide complete guidance on the onboarding process for vendors, new hires, and new customers.
product/service companies use customer support services to resolve customer issues while using their product/service. Complete knowledge of the product/service is essential for this role.
Call centers and support:
providing helpful information, answering customer queries, and responding to complaints are some of the functions of customer service and support. Good listening and communication skills are a must to work in customer service.
emails from customers requesting information or lodging complaints are answered by the customer service team. Email responses are provided for resolving their issues, clarifying on requested information, or routing it to the concerned authority.