Customer Service Representative Skill Test
Online customer service executive assessment tests from SkillRobo is a highly effective way to evaluate the customer support skills of prospective hires. Recruitment teams can cut down hiring costs and time significantly using this skill assessment tool.
About Customer Service Representative Role
Customer service representatives serve as the primary point of contact for clients enquiring about the company or submitting service requests, queries, or complaints. The most important duty of customer service personnel is to ensure maximum customer satisfaction.
Nature of work:
this is a customer-centric role that involves daily interaction with clients via phone calls and emails to address their queries and grievances
Work hours:
customer service representatives usually work in different shifts through day and night based on the clients with whom they interact
Industries:
any organization that offers products and services requires customer support at all stages of the customer journey, both pre- and post-sales
Scope of work:
answering customer phone calls in a courteous manner, and managing customer orders, processing orders, applications, and forms
Educational qualification:
A degree or diploma in management studies or business or marketing disciplines. Technical knowledge is a good to have skill
Training:
customer support personnel require accent training, communication training, and training on specific technical aspects of the product/service
About the test
The customer services test from SkillRobo is designed specifically for evaluating the key skills required for customer service representatives. The questions in the customer service executive test can be customized according to the requirements of the organization. The pre-employment skill assessments focus on important technical skills and soft skills required for each role. The hiring team can use the customer service assessment tool for evaluating the customer service skills, verbal reasoning, and courtesy skills of prospective hires.
Once the customer service and support skill assessment test is completed by the candidate, the performance reports and analytics are shared with the hiring team. Based on these reports, the hiring manager can make informed hiring decisions. The customer service executive aptitude test is conducted in a secure browser environment to prevent fraud or cheating during the test.
Duration: 15 minutes
No. of Questions: 23
Format: Multiple Choice Questions
Scope of the customer care
online assessment test
| Verbal Reasoning | Customer Service | Courtesy |
|---|---|---|
| Customer service online test evaluates the verbal reasoning skills of the candidate | Customer service capabilities are evaluated in this section | Courtesy and etiquette skills of candidates are evaluated in this section |
How SkillRobo helps hire the best talent?
The customer service online test from SkillRobo ensures thorough evaluation of the skills and competencies of candidates, which helps find the perfect fit for open positions within the organization.
Instant reports and analytics:
section-wise performance reports are provided instantly to the hiring team to make informed hiring decisions.- Customized tests:
SkillRobo provides a wide array of skill assessments that can be fully customized according to the skill requirements of the role.
Variety of tests:
SkillRobo provides a wide range of tests for roles across industries.
Online test administration:
the skill assessments in SkillRobo can be easily shared as online links with prospects via email. Candidates can take up the test at a convenient time from a convenient place.