About the Customer Service Online Test
Performing well in the role of a customer service representative requires a combination of technical and soft skills. The customer service online assessment test from SkillRobo is designed by subject matter experts to include skill assessments required for that role. The customer care online assessment test includes verbal reasoning, courtesy, and customer service skill evaluations. Candidates that take up the customer service call center assessment test are thoroughly evaluated on technical and soft skills.
The customer service online test from SkillRobo evaluates candidates in the following areas:
- Communication skills – Verbal and written communication skills assessment test
- Customer service – Must have skills for customer service personnel
- Courtesy – a must-have skill while taking customer queries and grievances